Terms of Service
Service usage terms and policies for ChainFlow consulting
Last updated: October 6, 2025
Service Provider Information
ChainFlow Logistics Services
34 Omonia Avenue
3045 Limassol, Cyprus
Email: info@domain.com
Phone: +357 25 834 627
Service Agreement Overview
These Terms of Service govern your use of ChainFlow's logistics consulting services, website, and related professional offerings. By accessing our website or engaging our services, you agree to be bound by these terms.
Our services are designed for businesses seeking professional logistics and supply chain optimization. These terms outline the scope of our services, your obligations as a client, and the framework for our professional relationship.
If you do not agree with any part of these terms, please do not use our services. We reserve the right to modify these terms at any time, with changes becoming effective upon posting to our website.
Service Usage and Access
1. Acceptable Use Policy
- • Use our services only for legitimate business purposes related to logistics and supply chain optimization
- • Provide accurate and complete information when requesting consultations or submitting project details
- • Respect intellectual property rights and maintain confidentiality of proprietary methodologies
- • Comply with all applicable laws and regulations in your jurisdiction
2. Prohibited Uses
- • Attempting to gain unauthorized access to our systems or client data
- • Using our services for competitive intelligence against other clients
- • Sharing login credentials or accessing accounts without proper authorization
- • Disrupting or interfering with our service delivery to other clients
3. Service Access Requirements
- • Valid business email address and contact information
- • Authority to engage consulting services on behalf of your organization
- • Commitment to participate actively in the consulting process
- • Willingness to provide necessary data and information for analysis
Account and Project Management
4. Client Account Responsibilities
While ChainFlow does not currently require formal account registration, clients engaging our services are responsible for maintaining accurate contact information and ensuring authorized personnel have access to project communications.
- • Maintain current and accurate contact information throughout project duration
- • Ensure secure handling of confidential project materials and communications
- • Designate authorized personnel for project collaboration and decision-making
- • Notify us promptly of any changes in project scope or organizational structure
5. Project Engagement Terms
- • Initial consultation to determine project scope and feasibility
- • Formal project agreement outlining deliverables, timeline, and compensation
- • Regular progress reviews and milestone assessments
- • Final project delivery and implementation support as agreed
6. Service Modification and Termination
Important: Either party may terminate service agreements with 30 days written notice. Completed work and deliverables remain the property of the client upon final payment.
Service Availability and Limitations
7. Service Uptime and Maintenance
- • Website availability target of 99.5% uptime with scheduled maintenance windows
- • Consulting services delivered during standard business hours (Cyprus time)
- • Emergency support available for active projects with critical timelines
- • Advance notification of planned service interruptions or system updates
8. Geographic and Industry Limitations
- • Primary focus on Mediterranean and European supply chain networks
- • Specialized expertise in maritime logistics and cross-border operations
- • Compliance with Cyprus and EU business regulations and standards
- • Certain services may not be available in all jurisdictions due to regulatory constraints
9. Service Updates and Feature Changes
We continuously improve our methodologies and service offerings. Existing clients will be notified of significant changes that may affect ongoing projects. New features and capabilities are typically made available to all clients upon release.
Intellectual Property and Content Rights
10. Our Intellectual Property
- • Proprietary methodologies, frameworks, and analytical tools remain our exclusive property
- • Website content, logos, and branding materials are protected by copyright and trademark law
- • Industry knowledge and best practices developed through our experience
- • Software tools and templates created specifically for client projects
11. Client Content and Data Rights
- • Clients retain full ownership of their business data and confidential information
- • Project deliverables and customized recommendations become client property upon payment
- • Limited license granted to ChainFlow for data processing and analysis during project duration
- • Case study creation requires explicit written consent and data anonymization
12. License and Usage Rights
Clients receive non-exclusive rights to implement our recommendations and use project deliverables within their organization. Redistribution or commercialization of our methodologies requires separate licensing agreements.